Frequently Asked Questions
Due to the limited number of products from collaborations or special items, we may set a limit on the number of items that can be purchased. Regardless of whether you are a business or an individual, we highly discourage purchasing or reselling products for the purpose of resale.
In the case of an unusual large quantity of products (per SKU) purchased in an order, we may modify or cancel the quantity without prior notice. We ask for your understanding and cooperation so that we can serve as many customers as possible. If you have any special requests or wholesale inquiry, you may contact us at support@travelerscompanyusa.com
There are various possible causes, such as "You are using an address that you cannot reply to" or “cannot receive mail". Other possible causes are below.
- Customers who use symbols (such as ".") In their email addresses for special purposes
- Customers who use free mail - some free email services are more reliable than others. We recommend using Gmail as a reliable free email administrator.
- Customers using carrier emails of mobile phones and smartphones - sometimes sending messages or emails on the fly may have dropped service during your reply. You should have an error message in your inbox if this is the case.
- Our Replies may have automatically gone to your junk or spam folder so please double check before reaching out.
- Other possibilities
* For details on the setting method, check the websites of mobile phone companies or contact the retailer where you purchased your mobile phone or smartphone.
- Incorrect email address entered
- Security software and antivirus software settings
- If you are using the email blocking service of your provider
- Mailbox capacity over limit
*If none of the above apply, please contact us again using a different email address.