Shipping Policy
*******Please note that TRAVELER'S COMPANY USA will not be shipping between 12/24 – 26 in observance of the Christmas holiday. Any order placed after 12/23 at 3:00 PM PT will be shipped on 12/27/2022. If you would like to receive items before Christmas, we recommend placing your orders by 5:00 PM on 12/16.
******Due to volume of orders and we are short-staffed, next day shipping may not be available. Regular orders may also take up to extra 2-3 business days to process. Thank you for your understanding.
*Unopened products purchased from travelerscompanyusa.com within the continental United States may be returned for a refund within 30 days. Any shipping delays or delivery issues would need to be submitted within 30 days of purchase as well. Refunds are limited to regularly-priced items. Items shipped to an address outside of the continental United States are not eligible for a return.
1. Domestic Shipping
The cost of shipping your order will vary depending on the destination of your shipping address and chosen method of shipment. All shipping costs are calculated at check-out.
** Domestic orders over $75 (excluding tax) qualify for FREE STANDARD SHIPPING ** / ** Domestic orders over $125 (excluding tax) qualify for FREE PRIORITY SHIPPING **
|
Shipping Method |
Expected Shipping Time |
|
Standard |
Shipped next business day + 5-7 business days for transit |
|
Priority |
Shipped next business day + 2-3 business days for transit |
|
Overnight |
All overnight orders placed before 12PM on any business day (M-F) will be delivered the following business day. Orders placed before 12PM on a Friday will deliver the following Monday. (Excluding Holidays) |
**As more locations are being impacted by the COVID-19 pandemic, domestic shipping times may be extended by 2-3 days to allow our couriers the extra time to safely deliver your order.
According to USPS - Service Alerts, they are experiencing minor operational impacts for domestic mail. We are able to continue providing shipping within the United States, but at this time we cannot guarantee shipping times and delivery delays are expected.
We appreciate your continuous support and understanding for these changes. We will continue to provide updates as we learn more. Stay safe and be kind to one another.
2. International Shipping
(currently Canada only)
The cost of shipping your order will vary depending on the destination of your shipping address and chosen method of shipment. All shipping costs are calculated at check-out. International shipments may be subject to customs duties which are levied by and paid to your local customs office. Please see section "Customs Duty Tax".
** International orders over $375 (excluding tax) qualify for FREE INTERNATIONAL PRIORITY SHIPPING **
|
Shipping Method |
Expected Shipping Time |
|
International Priority |
Shipped next business day + 5-7 business days for transit |
** Due to extended wait time with US Postal Service, we are currently only offering Fed Ex Priority shipping for all international orders. As more locations are being impacted by the COVID-19 pandemic, international shipping times may be extended by 4-6 days to allow our couriers the extra time to safely deliver your order.
Customs Duty Tax
Customs duty tax or tariff is a fee imposed on goods when transporting across international borders, it is a charge from the foreign country rather than TRC USA. Customs duty tax is a legal requirement that must be settled by the purchaser before a shipment can clear customs and be delivered. Customs duty tax is payable to your local customs office. Shipments without customs clearance may be held and later returned to the sender.
The customs duty tax amount will vary depending on certain variables, such as your destination country's tax and duty percentage, category of goods and its value. As such, TRC USA cannot provide any estimates for the tax amount.